FAQs

We’re glad you asked! We want to make sure that we make your occasion extra special. There’s no better way to celebrate, send a gift to someone you love, or just say ‘I deserve a treat’ than with donuts.

Step 1: Choose your occasion. You can
also shop by flavour, check out what’s new, or browse our best
sellers.

Step 2: Select a product. We have so many
to choose from!

Step 3: Choose your box size. We have a
small or large option.

Step 4: Personalise! Add a balloon, special occasion box sleeve, edible cut outs or even edible ink pens to draw on your donuts! Cool, right?

Step 5: Order up! Chuck in your details and let us do the rest. What are you waiting for?

GENERAL & ORDER ENQUIRIES:

Please send your enquiries through to our Customer Care Team at hello@dkoccasions.com.au We operate our emails 7 days a week and aim to get back to you in 24 hours.

SHOP:

Want to place an order? Head to our shop page! We’ll take care of the rest.

SOCIALS:

Tag us in your sweet pics & leave us reviews! We love seeing your occasions come to life.

Instagram:
@donutking_au

TikTok:
@donutkingau

Facebook:
Donut King Australia

REVIEWS:

We value your honest feedback (but be nice or we’ll cry). Thoughts & feelings can be left on Google.

For a friendship longer than the one you made in the girls bathroom at the club - follow us on @donutking_au (IG) or @donutkingau (TikTok).

Obviously. Stay tuned!

We currently deliver across selected areas in QLD!
And don't worry we will be adding more places for delivery soon, so stay tuned!

7 days a week! Sometimes we have to take a few days off though – check out our
public holiday schedule on our home page for any changes.

Our next day delivery cut off is 4pm (or earlier if we reach capacity - donuts are so in right now).

You will be sent notifications from our friendly delivery service provider once your order has been placed.

Donut King Occasions is only available for delivery.

Yes. $4.95 any time, any place (within a 10km radius and
subject to terms and conditions). But can you really put a price
on delicious donuts delivered to your door?

10km radius of selected postcodes.

No paperwork will be provided, however all details will be emailed to you upon order.

Not right now – perfection takes time. We do proudly offer next-day delivery! The cut-off for next day delivery orders is 4pm, or earlier if capacity is reached.

Absolutely! Upon checkout, you will be able to select your date and between order windows.

Please take care to provide accurate delivery details. We do not take responsibility for incorrect delivery information. But we get it – it happens to the best of us! Email us as soon as possible and we’ll do our very best to fix the issue, however we cannot guarantee that we can change your order.

We won’t be mad… we’ll just be disappointed. Here’s our Terms of Service.

DK Occasions donuts have a 24-hour shelf life, however, are at their best when they are freshly delivered. If your donuts are left for long amounts of time, there will be a noticeable difference. We highly recommend ordering your donuts to arrive for the day you intend on consuming them.

We do not advise storing them in the fridge or freezer.

Whilst we are part of the royal donut family, we operate as a separate and exclusive online offering and you are not able to
purchase a DK Occasions product in a Donut King store.

We do not offer gift cards just yet. Watch this space!

Our Terms of Service can be found here.

We don’t like tech issues either! Please reach out to our friendly Customer Care Team at hello@dkoccasions.com.au. Some simple solutions to help with website issues are resolved by the following:

• Reset your browser
• Clear your browsing history and cache
• Try to access our website from a different device or browser
• Try to access the website via a private or incognito browser tab

Ah yes, the fine print. You can find all applicable terms and conditions at the bottom of each product, promotion or category page.

Yes. Donuts have feelings too.

One donut is the suggested serving size. The average adult daily intake is 8700kJ. The heart wants what the heart wants.

Yes, young doughhopper. Great wisdom comes to those who eat.

We do not take responsibility for how delicious our donuts are. Once you dough, you can’t let go.

We’re so sorry that you are not happy with your order.

You can find our Refund Policy here.

To help you with your enquiry, please reach out to our
friendly Customer Care Team at hello@dkoccasions.com.au.

We take these matters very seriously, which is why we ask that you please be patient and respectful while we work through this with you.

We’re so sorry that your order isn’t right! Please reach out to our friendly customer care team at hello@dkoccasions.com.au with your order confirmation number. If you have any pictures of your product that you can share across, please attach to your enquiry as JPEG files.

We take these matters very seriously, which is why we ask that you please be patient and respectful while we work through this with you.

You can also check out our Refund Policy here.

We’re so sorry that your order wasn’t what you
were expecting! Let us make it up to you. Please reach out to our friendly customer care team at hello@dkoccasions.com.au within 24 hours of receiving your order. Please
see our Refund Policy here.

Like humans, our donuts aren’t all the exact same shapes & sizes –that’s what makes us unique! Most of the time our donuts are perfectly round but sometimes they are oh-so-slightly bigger, smaller, more oval shaped, thinner or a bit asymmetrical (we’ve all tried that TikTok face filter).

Here’s an approximate size guide:

Iced Ring: Approx. 85-90mm diameter

Mini Cake Donut: APPROX DIAMETER TBC

Donut Buddy: APPROX WIDTH + HEIGHT TBC

If you require more information or are not satisfied with your order, please reach out to us at hello@dkoccasions.com.au.